Product documentation

Configure capacity and target fill rate for a course

Purpose: This article explains how to configure capacity planning for course templates and events, including how target fill rate behaves, where defaults are…

Purpose: This article explains how to configure capacity planning for course templates and events, including how target fill rate behaves, where defaults are set, and how to override values safely.

Related: Managing courses in Administrate | Create a course | Courses, Course Templates, and Events: Structure and Inheritance

Mental model: global defaults, template defaults, and event overrides

Capacity and planning settings can exist at multiple layers. The key is knowing which layer you are changing:

  • Global default — sets a baseline used when creating new templates (admin configuration).
  • Course template — sets the default planning behavior for events created from that template.
  • Event — overrides planning values for a specific delivery instance.

What target fill rate does

Target fill rate defines how full a public event should be before it is considered “on track.” It supports planning, forecasting, and performance monitoring.

Note: Target fill rate applies to public events only. Private events do not currently support this feature.

Set the global default target fill rate

Administrators can set a default target fill rate that applies when creating new course templates.

  1. Go to Settings.
  2. Under Events, select Course Configuration.
  3. Locate Target Fill Rate and enter a percentage between 0 and 100.
  4. Select Save.
  • 0% means no target fill rate is tracked.
  • Any other value sets a planning benchmark.

Set the target fill rate on a course template

Course templates can store a target fill rate that becomes the default for events created from that template.

  1. Go to Control Panel → Courses.
  2. Open the course template you want to update.
  3. Ensure capacity is enabled (for example: limited places and a maximum number of learners).
  4. Enter a Target Fill Rate value for the template.
  5. Select Save.

This value becomes the default for events created from the template.

Override target fill rate on an event

Use event-level overrides when a single delivery needs different planning expectations.

  1. Open the event you want to update.
  2. Ensure capacity is enabled (limited places and min/max learner values, if applicable).
  3. Enter a Target Fill Rate value.
  4. Save changes.

Monitoring and alerts

If registrations fall below the target fill rate, the shortfall is flagged as an issue:

The alert remains visible until registrations meet or exceed the target fill rate.

Guardrails and best practices

  • Set a global default only if you want standardized planning across most courses.
  • Use template-level values to reflect course-specific expectations (some courses should fill higher than others).
  • Use event overrides for true exceptions (one-off deliveries).
  • If target fill rate seems “wrong,” check capacity settings first (limited places and max learners).

Next steps